Are you experiencing problems with your iOptima/iOptimaINT system ?
Here are some questions/answers to help you identify the problem and solve it.


Which iOptima do you use?

  • iOptima

    bolt light
    2
  • iOptimaINT

    bolt light
    34

Please check your Apple device display.
Is a lightning bolt displayed next to the battery icon?

linghting signal
  • 13
  • 3

Please check if your iOptima console is turned on.
Is the green power light illuminated?

linghting signal
  • 9
  • 4

Please turn on the power switch at the back of your iOptima console and check your Apple device display.

Is a lightning bolt now displayed next to the battery icon?

linghting signal
  • 11
  • 5

Please make sure the power cable is properly connected to the back of your iOptima console.

Is a lightning bolt now displayed next to the battery icon on your Apple device display?

linghting signal
  • 11
  • 6

Please make sure the power cable is properly connected to the wall outlet.

Is a lightning bolt now displayed next to the battery icon on your Apple device display?

linghting signal
  • 11
  • 7

Please reboot all devices and applications (iOptima console, iPod and iOptima App).

After rebooting, please check your Apple device display.

Is a lightning bolt now displayed next to the battery icon?

linghting signal
  • 11
  • 8

Please contact Bien-Air for technical assistance.

For US residents, please call 1-800-433-2436.
For other countries, please call +41 (0) 32 344 64 64.

We apologize for the inconvenience this has caused.

Please reboot all devices and applications (iOptima console, iPod and iOptima App).

After rebooting, please check your Apple device display.

Is a lightning bolt now displayed next to the battery icon?

linghting signal
  • 11
  • 10

Please contact Bien-Air for technical assistance.

For US residents, please call 1-800-433-2436.
For other countries, please call +41 (0) 32 344 64 64.

We apologize for the inconvenience this has caused.

Is this solving the problem?

  • 12
  • 13

Congratulations. Your system should now be fully functioning again.

Please check if your dental unit is providing air to your iOptima console.

Unplug the air tubing from the back of your iOptima console and press the footpedal.

Is air coming out of the tubing?

  • 25
  • 14

Please check if your micromotor is placed in the correct holder.

The holder should correspond to the tubing the micromotor is connected to.

Is this solving the problem?

  • 15
  • 16

Congratulations. Your system should now be fully functioning again.

Please make sure the signal switch of the holder isproperly functioning.

When taking the micromotor out of its holder, is the sensor located on the holder released (you should hear a "click" and air should be powered on)?

  • 17
  • 20

Please reboot your dental unit.

Is this solving the problem?

  • 18
  • 19

Congratulations. Your system should now be fully functioning again.

Please contact Bien-Air for technical assistance.

For US residents, please call 1-800-433-2436.
For other countries, please call +41 (0) 32 344 64 64.

We apologize for the inconvenience this has caused.

It seems that the signal switch of this holder is stucked. Please try with another holder.

Is this solving the problem?

  • 21
  • 22

Congratulations. Your system should now be fully functioning again.

Please reboot your dental unit.

Is this solving the problem?

linghting signal
  • 23
  • 24

Congratulations. Your system should now be fully functioning again.

Please contact your dental unit supplier.

We apologize for the inconvenience this has caused.

Please plug the air tubing back into the iOptima console and make sure it is properly connected.

When pressing the foot pedal, is the current speed of the micromotor equal to the speed you selected on the iOptima App?

  • 26
  • 31

Is this solving the problem?

  • 27
  • 28

Congratulations. Your system should now be fully functioning again.

Please reboot your dental unit.

Is this solving the problem?

  • 29
  • 30

Congratulations. Your system should now be fully functioning again.

Please contact Bien-Air for technical assistance.

For US residents, please call 1-800-433-2436.
For other countries, please call +41 (0) 32 344 64 64.

We apologize for the inconvenience this has caused.

Please reboot your dental unit.

Is this solving the problem?

  • 32
  • 33

Congratulations. Your system should now be fully functioning again.

Please contact Bien-Air for technical assistance.

For US residents, please call 1-800-433-2436.
For other countries, please call +41 (0) 32 344 64 64.

We apologize for the inconvenience this has caused.

Please check your Apple device display.
Is a lightning bolt displayed next to the battery icon?

linghting signal
  • 40
  • 35

Please reboot the Apple tablet and the iOptima App.

After rebooting, please check your Apple device display.

Is a lightning bolt now displayed nextto the battery icon?

linghting signal
  • 38
  • 36

Please press the black reset button located on your dental unit.

Is a lightning bolt now displayed next to the battery icon on your Apple device display?

linghting signal
  • 38
  • 37

Please contact your dental unit supplier.

We apologize for the inconvenience this has caused.

Is this solving the problem?

  • 39
  • 40

Congratulations. Your system should now be fully functioning again.

Please reboot your dental unit.

Is this solving the problem?

  • 41
  • 42

Congratulations. Your system should now be fully functioning again.

Please take the micromotor out of its holder and press the foot pedal.

Is the micromotor running?

  • 54
  • 43

Please check if your micromotor is placed in the correct holder.

The holder should correspond to the tubing the micromotor is connected to.

Is this solving the problem?

  • 44
  • 45

Congratulations. Your system should now be fully functioning again.

Please make sure the signal switch of the holder is properly functioning.

When taking the micromotor out of its holder, is the sensor located on the holder released (you should hear a "click" and air should be turned on)?

  • 51
  • 46

It seems that the signal switch of this holder is stucked. Please try with another holder.

Is this solving the problem?

  • 47
  • 48

Congratulations. Your system should now be fully functioning again.

Please reboot your dental unit.

Is this solving the problem?

  • 49
  • 50

Congratulations. Your system should now be fully functioning again.

Please contact your dental unit supplier.

We apologize for the inconvenience this has caused.

Please reboot your dental unit.

Is this solving the problem?

  • 52
  • 53

Congratulations. Your system should now be fully functioning again.

Please contact Bien-Air for technical assistance.

For US residents, please call 1-800-433-2436.
For other countries, please call +41 (0) 32 344 64 64.

We apologize for the inconvenience this has caused.

Is the current speed of the micromotor equal to the speed you selected on the iOptima App?

  • 56
  • 55

Please contact your dental unit supplier.

We apologize for the inconvenience this has caused.

Does a problem still persist?

  • 58
  • 57

Congratulations. Your system should now be fully functioning again.

Please contact your dental unit supplier.

We apologize for the inconvenience this has caused.