Bien-Air commits to service that matches the quality of its handpiece.
Exceptional service is something that sets good companies apart from great companies, and it is the products supported by great companies that become essential in our professional lives. The investment reflected in the purchase of a high-end product can feel like money down the drain if the after-sale services do not match the promised result from the original purchase. For this reason, Bien-Air has designed an array of services to ensure their customers’ needs are matched and met before and after they purchase a handpiece. Bien-Air offers four service components: a free handpiece trial, Club Bien-Air and PlanCare warranty.
How does a free trial connect to service? It is a chance for Bien-Air to make a great first impression, allowing practices to see the quality, support and integrity of the company up close.
Bien-Air offers a free seven-day trial period on select products to ensure the customer’s satisfaction before they purchase. Customers can follow three easy steps to get a hands-on experience that is more valuable than any marketing material.
Club Bien-Air membership provides members with VIP service repairs and additional, exclusive promotions. With this membership, the customer’s products jump to the front of the line for servicing and repairs. Additionally, their product is picked up directly from their practice and is handled as a priority throughout the service process, leading to a more timely repair.
In addition to the repair perks of Club Bien-Air members are the first to know about new deals and promotions, which ensures that they will be the first in line to purchase new products or replace products they love. Most importantly, those who join this membership are given all of these perks for free, plus a $100 discount off of their first repair!
“There are no fees, and taking advantage of these benefits will not cost a customer a single penny,” said Daniel Call, Director of Sales for North America, Bien-Air USA. “We value the dentist as a partner, not just a customer.”
Bien-Air Dental extends the warranty on select products for an additional year once the original warranty expires, by purchase of a PlanCare extended warranty at the time of purchase. Their products are built to last, but the team understands how extending the warranty and product security for an additional year offers practices greater peace of mind. This warranty is included in each purchase of PlanCare, and the security is easy to activate. Following the purchase of PlanCare, each customer only needs to register his or her device within 10 days, and the extended warranty will take over once the original warranty expires.
For further information on Bien-Air’s service difference, please contact Bien-Air Dental ba-usa@bienair.com.
by Nichole Mitchell (Cellerant)